Cleaning FAQs

Domestic Cleaning FREQUENTLY ASKED QUESTIONS

What services do you provide? We provide regular cleaning, on a weekly or fortnightly basis.
Our cleaners will do your general housework, which includes chores such as dusting, vacuum cleaning, polishing, cleaning kitchens and bathrooms, washing floors. They will also do your ironing.

What areas do you cover? We cover the HA, UB, NW and W postcode areas, plus some of N and WD postcodes. The cleaner we provide will live locally to you. For a full list of areas and postcodes, please see the Cleaning Areas covered .

Can you provide references from some of your clients? Yes. Over the years we have received many testimonials from our clients, some of which can be viewed on this site.

How do you vet your cleaners? We ensure the cleaners have a permanent address in their own name. The cleaners are interviewed at their home address, where documents to establish proof of identity are also recorded. In addition, cleaners are photographed and references verified.

Can I specify the day and time that the cleaner comes? Yes. We are here to match your needs as accurately as possible.

Who pays the cleaner? You pay the cleaner directly, at the agreed rate, on the day they work.

How long will it take to find a cleaner? We aim to find a suitable cleaner for you within a couple of days. Very often it can be done on the same day.

What do I do if the cleaner doesn’t turn up? Let us know as soon as possible and we will arrange for the work to be covered.

Who is responsible for providing the cleaning products and materials? The cleaner will use your cleaning products and materials. We appreciate that you will know best which products suit your home.

Are there any restrictions placed on the cleaner? Our cleaners will do your general housework, which encompasses chores within the home and does not include for example the cleaning of outside windows. There are no other specific restrictions placed on a cleaner, but they do not undertake any work they consider unsafe.

Will I have the same cleaner every week? Yes. We will arrange for you to interview your prospective cleaner and once you are comfortable with a particular person, they will come to you every time. However, you are free to change your cleaner whenever you feel it is necessary.

Can the cleaner come when I am at work? Yes. A large proportion of our clients are at work when the cleaner comes to work. The cleaner will hold a set of keys.

Are there a minimum number of hours per visit? The minimum is 2 hours per visit per fortnight.

Do you provide transport for the cleaners? No. This is not necessary, as the cleaner will live locally to you.

How do I book a cleaner? Just pick up the phone and give us a call now. Alternatively e-mail us with your requirements and a contact telephone number.

What if I want to cancel the service? Our service is for a minimum of 3 months. We require 28 days’ notice thereafter.